NCSoft site - Guild Wars Forums

betonboor · Oct 24, 2010, 03:12 AM // 03:12

Alright this has been bothering me for some time now.

When I try to visit the NCSoft website (http://www.ncsoft.com/) I get the following message:

Http/1.1 Service Unavailable

I have this in every browser and on multiple computers, even at my friends' place. At first I thought the NCSoft website was just down, but i'm still getting this message after months. I can access the NCSoft store normally though (https://secure.ncsoft.com/cgi-bin/Store.pl), that part works fine. It's just the main site that doesn't show anything but an error.

Anyone else getting this?? Google hasn't been much helpful.

**Marty Silverblade** · Oct 24, 2010, 03:16 AM // 03:16

It's working fine for me. It automatically redirected me to here though: http://www.ncsoft.com/global/

Maybe you're settings don't allow automatic redirection.

betonboor · Oct 24, 2010, 03:29 AM // 03:29

Quote:

Originally Posted by Marty Silverblade

It's working fine for me. It automatically redirected me to here though: http://www.ncsoft.com/global/

Maybe you're settings don't allow automatic redirection.

Thanks for your reply.

I tried to directly go to the URL "http://www.ncsoft.com/global/" but still receiving the exact same error. This is so weird

Edit: Just realized that there might be something wrong with my "hosts" file (C:\Windows\system32\drivers\etc\host), but there wasn't anything weird in there. Still confused

**Marty Silverblade** · Oct 24, 2010, 03:35 AM // 03:35

I'm not really an expert on this so I'm just throwing out some random questions to hopefully get us somewhere.

1) What browsers have you tried? When was the last time you updated them/what version are they?
2) What addons are you using with them?
3) Have you had this problem with other websites?
4) What security software do you use?

I don't think this makes a difference whatsoever but the link you gave in the OP is https and the other pages are http. Maybe your browser/security settings don't like NCSoft when it isn't running additional security protocols.

betonboor · Oct 24, 2010, 03:51 AM // 03:51

1) I tried FireFox 3.6, Internet Explorer 8.0, Chrome 5.0, Safari 5.0.2
2) For FireFox I use AdBlock Plus, FireBug, GreaseMonkey and a GMail plugin. The other browsers are clean installs without plugins.
3) Never had this problem with any other site.
4) I use Avira antivirus and Comodo Firewall.

I also have the same problem on my laptop and on my other PC (which both have clean installs of Internet Explorer 8.0 and FireFox 3.6).

I think it might be a problem with my ISP. Maybe they block the site for some reason.
However I asked a friend of mine who lives in Iceland (and therefore has a completely different ISP) to try the site and he gets the exact same message.

Star_Jewel · Oct 24, 2010, 04:53 AM // 04:53

It very well could be a region redirect problem that the NCsoft site is having.

I'm in the US, and when I click the link in the OP, I'm redirected to http://us.ncsoft.com/en/

I'd send an email here -- [email protected] -- detailing the problem. Tell them in which country you live, and where friends that also have the problem live.

Snorph · Oct 24, 2010, 05:26 AM // 05:26

Ya works for me too as well, may want to try OpenDNS, a free DNS service, that might redirect you to the right link. Give that a shot.

bsoltan · Oct 24, 2010, 09:59 AM // 09:59

I get the same message.

Try these ones:

http://us.ncsoft.com/en/
http://plaync.com/

Quaker · Oct 24, 2010, 01:33 PM // 13:33

Just a random thought:

www.ncsoft.com is obviously using redirect to send people to an appropriate language/regional part of the website. This would be based upon the IP of the connecting computer. Perhaps there's something about your IP that can not be properly identified, so the redirect can't figure out where to send you, such as it being in an IP range normally reserved for some other function or area. This could either be because there is something odd about your IP, or the redirect is faulty on their end.

If you send an email to support it might be useful to include your IP.

betonboor · Oct 24, 2010, 08:33 PM // 20:33

Quote:

Originally Posted by bsoltan

I get the same message.

Try these ones:

http://us.ncsoft.com/en/
http://plaync.com/

Awesome these worked.
I guess it's a regional thing, don't have any other way to explain it. I'll send a support mail when I have time

Thanks all!

Oct 24, 2010, 03:12 AM // 03:12	#1
betonboor Academy Page Join Date: Dec 2007 Location: Amsterdam Guild: [TFW] Profession: D/W	NCSoft site Alright this has been bothering me for some time now. When I try to visit the NCSoft website (http://www.ncsoft.com/) I get the following message: Http/1.1 Service Unavailable I have this in every browser and on multiple computers, even at my friends' place. At first I thought the NCSoft website was just down, but i'm still getting this message after months. I can access the NCSoft store normally though (https://secure.ncsoft.com/cgi-bin/Store.pl), that part works fine. It's just the main site that doesn't show anything but an error. Anyone else getting this?? Google hasn't been much helpful.

Oct 24, 2010, 03:16 AM // 03:16	#2
Marty Silverblade Administrator Join Date: Jun 2006	It's working fine for me. It automatically redirected me to here though: http://www.ncsoft.com/global/ Maybe you're settings don't allow automatic redirection. __________________

Oct 24, 2010, 03:35 AM // 03:35	#4
Marty Silverblade Administrator Join Date: Jun 2006	I'm not really an expert on this so I'm just throwing out some random questions to hopefully get us somewhere. 1) What browsers have you tried? When was the last time you updated them/what version are they? 2) What addons are you using with them? 3) Have you had this problem with other websites? 4) What security software do you use? I don't think this makes a difference whatsoever but the link you gave in the OP is https and the other pages are http. Maybe your browser/security settings don't like NCSoft when it isn't running additional security protocols. __________________

Oct 24, 2010, 01:33 PM // 13:33	#9
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Just a random thought: www.ncsoft.com is obviously using redirect to send people to an appropriate language/regional part of the website. This would be based upon the IP of the connecting computer. Perhaps there's something about your IP that can not be properly identified, so the redirect can't figure out where to send you, such as it being in an IP range normally reserved for some other function or area. This could either be because there is something odd about your IP, or the redirect is faulty on their end. If you send an email to support it might be useful to include your IP. Last edited by Quaker; Oct 24, 2010 at 01:37 PM // 13:37..

Oct 24, 2010, 03:51 AM // 03:51	#5
betonboor Academy Page Join Date: Dec 2007 Location: Amsterdam Guild: [TFW] Profession: D/W	1) I tried FireFox 3.6, Internet Explorer 8.0, Chrome 5.0, Safari 5.0.2 2) For FireFox I use AdBlock Plus, FireBug, GreaseMonkey and a GMail plugin. The other browsers are clean installs without plugins. 3) Never had this problem with any other site. 4) I use Avira antivirus and Comodo Firewall. I also have the same problem on my laptop and on my other PC (which both have clean installs of Internet Explorer 8.0 and FireFox 3.6). I think it might be a problem with my ISP. Maybe they block the site for some reason. However I asked a friend of mine who lives in Iceland (and therefore has a completely different ISP) to try the site and he gets the exact same message.

Oct 24, 2010, 04:53 AM // 04:53	#6
Star_Jewel Jungle Guide Join Date: Mar 2010 Location: Denizen of Tyria since Feb. 2009	It very well could be a region redirect problem that the NCsoft site is having. I'm in the US, and when I click the link in the OP, I'm redirected to http://us.ncsoft.com/en/ I'd send an email here -- [email protected] -- detailing the problem. Tell them in which country you live, and where friends that also have the problem live.

Oct 24, 2010, 05:26 AM // 05:26	#7
Snorph Krytan Explorer Join Date: Feb 2007 Location: Riverside,Ca Guild: Kings Of Heaven And Earth Profession: E/Me	Ya works for me too as well, may want to try OpenDNS, a free DNS service, that might redirect you to the right link. Give that a shot.

Oct 24, 2010, 09:59 AM // 09:59	#8
bsoltan Site Contributor Join Date: Dec 2005 Location: UK Guild: [SoF]	I get the same message. Try these ones: http://us.ncsoft.com/en/ http://plaync.com/